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Social Media House Rules

Our social media channels feature a variety of information from our services and partners, keeping you informed and up to date with what is happening across Neath Port Talbot.

We're here to help in any way that we can, but we expect users to offer us the same level of courtesy that we offer them. We want our social media channels to be safe spaces and a place for healthy, open and insightful discussion, which is why we have a short set of house rules:

  • All users must comply with the social media platform's Terms of Use as well as our own terms of use set out here.
  • You are wholly responsible for any content you post including content that you choose to share.
  • We will remove messages and/or disable comments (where function allows) and/or block users on our social media channels who post messages which we reasonably consider to be:
    • Abusive or obscene
    • Deceptive or misleading
    • Defamatory (libellous or slanderous)
    • Inappropriate, or discriminatory against any individual or group
      or In violation of any intellectual property rights, including copyright
    • In violation of any law or regulation
    • Spam and off-topic content (persistent negative and/or abusive posts in which the aim is to provoke a response)
    • Promotional material, including links to external websites and promotions

Anyone repeatedly engaging with us using content or language which falls into the above categories will be reported to the associated social media platform. We will not tolerate or respond to abusive messages.

We must remain politically neutral at all times on social media which is why council officers are unable to reply to, endorse or engage with, any content that is of a political nature (i.e. the political views and aims of any political party and/or any person or organisations which promotes any political views or aims).

If you wish to discuss political issues, please contact your local councillor.

How we manage our accounts

We monitor our accounts from 8.30am to 5pm, Monday to Thursday, 8.30am to 4.30pm Friday (not including public holidays).

We’ll try to answer your questions, but with so many messages may not be able to respond to all enquiries.

We will redirect questions that we cannot answer through social media where appropriate.

We try our best to give you correct information. If we make a mistake we will aim to rectify the situation and quickly provide the correct information.
Please tell us if you think we’ve made a mistake or you see anything you think is inappropriate or are concerned about.

We reserve the right to delete our accounts and to update or change these house rules at any time.