Skip Navigation

This is a new website – your feedback will help us improve it.

Emergency out of hours service

Our daytime opening hours are Monday to Thursday 8:30am to 5pm, and Friday 8:30am to 4:30pm.

If there is an emergency outside these times and it's not a matter for the emergency services (999), then you can call us on the numbers below.

Out of hours contacts for Council services

If you have an urgent query and need to talk to our out-of-hours team please ring 01639 686868.

Emergencies we deal with

We deal with emergencies including:

  • flooding
  • highways issues such as Road Traffic Accidents
  • traffic light failures and serious street lighting issues
  • dangerous buildings, trees and structures
  • lost or found dogs

What happens when you call us out of hours

An emergency out of hours officer will answer your call. They will advise you what we can and cannot do.

We may:

  • arrange for the query to be dealt with if there is an immediate and significant risk
  • provide you with advice and contact information for the organisation that can deal with your call, if it is something we do not deal with
  • advise you that the incident is not an emergency and recommend that you call back during normal office hours

Homelessness (emergencies outside office hours only)

  • Tel: 01639 685219

Social Services Emergency Duty Service

  • Tel: 01639 895455
    • 5:30pm - 1:30am (weekdays)
    • 9:00am - 1:30am (Saturday / Sunday / Bank Holidays)
In the most serious emergencies only, a Social Worker is ‘on call’ every day of the year from 1.30am to 8.30am. Contact can be made via the police who will then contact the social worker.

Contact details for other services and organisations

Tai Tarian emergency repairs

  • Tel: 0300 777 3000

Police, Fire service, Ambulance, Coast Guard

  • Tel: 999

South Wales Trunk Road Agent

  • Tel: 03001231213

Emergency Gas leak reporting service

  • Tel: 0800 111999

Electricity emergency reporting service

  • Tel: 0800 0520400

Dŵr Cymru Welsh Water

  • Tel: 0800 0520400

Natural Resources Wales flood line

  • Tel: 0345 988 1188

Natural Resources Wales incident hot line

  • Tel: 0800807060