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Council Launches One-Year Pilot to Enhance Lifeline Support

Neath Port Talbot Council has announced the rollout of a one-year pilot programme for a 24/7 mobile response service designed to enhance the support available to users of its Lifeline service. This innovative programme ensures that Lifeline service users facing non-medical crisis situations, such as a non-injurious fall, have prompt access to trained responders who can provide quick assistance within their own homes.

Council Launches One-Year Pilot to Enhance Lifeline Support

The introduction of the mobile response service aims to ensure individuals can get the right help quickly when needed, particularly in addressing non-medical emergencies. By addressing urgent situations at home, this service enhances safety and security, and supports continued independence for individuals at home.

Key highlights of the mobile response service include:

  • 24/7 Availability: Trained responders are on call round the clock, ensuring prompt assistance.
  • Non-medical Crisis Support: Users facing non-medical crises can rely on this service for a timely response.
  • Safety and Independence: The mobile response service promotes safety and independence for Lifeline users.
  • No Extra Charge: During the pilot period (to end March 2025), Lifeline users can access this additional response service at no extra cost.

In case of medical emergencies, the Lifeline service will continue to engage relevant emergency services promptly.

As part of the evaluation of the Lifeline service, consideration will be given in regards to appropriate fee levels beyond March 2025 and users will be informed in advance of any changes to charges.

To implement this pilot, Neath Port Talbot Council’s Assistive Technology Team is partnering with Delta Wellbeing, the existing call monitoring provider for NPT’s Lifeline. This seamless partnership ensures minimal disruption to the Lifeline service experience while introducing the option of having a trained responder attend users’ homes when necessary.

Councillor Jo Hale, Cabinet Member for Adult Social Services & Health, expressed her enthusiasm for the initiative: "The introduction of the 24/7 mobile response service represents a significant improvement for existing users of our Lifeline service. This initiative highlights our commitment to ensuring the safety and well-being of our residents."

"Our Assistive Technology Service strives to deliver timely and effective support, thereby promoting independence and offering reassurance to both users and their families."

For further details about the Lifeline service, please contact the Assistive Technology Team at 01639 686636 or via email at Alternatively, visit:

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