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Accessibility Statement

This accessibility statement applies to content published on www.npt.gov.uk

This website is run by Neath Port Talbot Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • live video streams do not have captions
  • some of our online forms are difficult to navigate using just a keyboard

We are currently making improvements to the accessibility of this website.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us.

We take all feedback seriously and look forward to receiving your suggestions.

We will consider your request and get back to you

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us.

At the bottom of every page there is a link to a contact form called “rate this page”. If you are having a specific problem with a part of this website, please use that form. Please note that we will be unable to respond to you unless you leave contact details.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website's accessibility

Neath Port Talbot Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

PDF Documents

Some documents are not fully accessible.

  • A small number of PDFs do not contain a H1. This fails WCAG 2.1 success criterion 1.3.1
  • A small number of PDFs do not follow a logical order. This fails WCAG 2.1 success criterion 1.3.1
  • Some PDFS are not machine readable. This fails WCAG 2.1 success criterion 1.1.1
  • Some PDFS have weak titles. This fails WCAG 2.1 success criterion 2.4.2
  • Some PDFS do not contain bookmarks to aid navigation. This fails WCAG 2.1 success criterion 2.4.5
  • Some PDFs do not specify a default language. This fails WCAG 2.1 success criterion 3.1.1
  • Some PDFs are not tagged. This fails WCAG 2.1 success criterion 1.3.1
  • Some PDFs do not contain a title. This fails WCAG 2.1 success criterion 2.4.2
  • Some PDFS do not contain headings. This fails WCAG 2.1 success criterion 1.3.1

We plan to fix the above issues by October 2025.

We use Silktide tool to monitor any issues regarding accessibility and aim to fix any issues that have been found as soon as possible. We use Adobe Pro's accessibility checker to check the PDF documents.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new documents we publish will meet accessibility standards and where possible, we are publishing documents in HTML format.

Third party systems and applications

We link to and use content provided by other websites and these are not always as accessible. These include:

  • Capita online payments
  • Modern.gov Councillor information, meetings, agendas, and minutes
  • Online library
  • Planning portal

We have started discussions with our suppliers to address accessibility issues on systems we have bought from them.

Disproportionate burden

At this time we have not made any disproportionate burden claims.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Any new PDFs or Word documents we publish will meet accessibility standards. Where possible, we are publishing documents in HTML format.

What we’re doing to improve accessibility

Website testing is carried out by our Web Team for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA.

We use Silktide tool to monitor any issues regarding accessibility and aim to fix any issues that has been found as soon as possible. We use Adobe Pro's accessibility checker to check the PDF documents. Where possible, we are publishing documents in HTML format.

We continue to work with Digital Accessibility Centre to ensure our website is accessible to as many people as possible, regardless of technology or ability.

In October 2021, the Digital Accessibility Centre carried out further accessibility testing. This included automated testing (if appropriate), along with an expert manual compliance audit AND testing by users with a range of disabilities.

Preparation of this accessibility statement

This statement was prepared on 15th October 2020. It was last reviewed on 4th September 2024.

Silktide tests our site every month. For the latest report, please visit the results page at the Silktide website (opens in a new window).

Our Digital Team uses the WAVE Evaluation Tool for checking individual web pages, and the Silktide tool for checking and monitoring the whole site's accessibility status.

A sample of our website content is regularly being used to update and calculate the Neath Port Talbot Council website on the Silktide index

This website was last tested by the Digital Accessibility centre on 19th October 2021.

A selection of Neath Port Talbot councils’ webpages were assessed against the Web Content Accessibility Guidelines WCAG 2.1.