About the role:

We are currently seeking a highly motivated individual with strong interpersonal skills and experience of working in a visitor attraction, to join our team as a Visitor Services Manager. Gnoll Country Park is currently undergoing transformational change, with *GBP*12M investment into new facilities and services including the restoration of heritage features, additional indoor and outdoor attractions, on site accommodation and plans to develop the venue further. This vacancy presents an exciting opportunity to be part of a team that can influence and manage this change, to achieve the ambition of becoming a destination attraction for visitors.

As a Visitor Services Manager you will support the Park Manager in the delivery of Gnoll Country Park's business plan and support in the management of the efficient daily running of the visitor facilities, providing a safe and enjoyable environment for all visitors to Gnoll Country Park.

Your daily routine will include ensuring that the park and facilities are safe, clean and ready for opening each day and securely closing the premises at the end of each working day. Being on hand to assist all park visitors, preparation and monitoring of rotas and staffing management across the venue, compliance with health and safety principles and legislation, and supporting the safe and efficient operation or catering premises and activities across the venue. The role offers plenty of variety and no day is the same. The Visitor Service Manager will play a crucial role in motivating staff and leading by example, supporting with operations and participating in rota patterns when required.

More information regarding the role can be found in the Job description and Person specification.

About you:

Do you have:

Significant experience of working in a busy visitor attraction.
Experience of supervising staff and planning rotas
Knowledge of Health and Safety Principles
Ability to plan and implement work and maintenance programmes
Excellent communication and interpersonal skills including ability to deal with customer complaints
Experience of organising and manging events.

We would welcome those with experience in the following roles:

Parks and Recreation Manager
Customer Service Manager
Facilities or Assistant Manager

About us:

We believe in rewarding and recognising our colleagues' efforts and achievements. We also believe that there's life at work and life outside of work. We want everyone to be healthy and happy and have the financial resources and support they need.

Choose to work for us and you'll be rewarded with a range of attractive benefits and support to help you live your best life.

Hybrid working (in some roles) and flexible working schemes to improve your work life balance
Benefit from a competitive employee package with a remarkable 22.4% employer pension contribution
Enjoy a holiday entitlement of 25 days, increasing to 32 days after 5 years&© service (not forgetting the additional 8 bankholidays too)
Access discounted gym membership with Celtic Leisure
Utilise the cycle to work scheme with up to 40% off bikes and cycling equipment
Purchase a new car through Tusker salary sacrifice scheme
Enjoy exclusive discounts at local and national retailers with the Smart Spend app through our staff wellbeing group.

If you would like to start a rewarding career with a company that values and invests in its employees and you have the necessary experience and qualifications, this could be your dream job and we would love to hear from you.

For an informal discussion, please contact Chris Pugh on

Email: c.pugh2@npt.gov.uk

Neath Port Talbot Council is totally committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Our schools/employees are equally committed to ensuring the safety and protection of all children and young people/vulnerable adults and will take action to safeguard their wellbeing.

The recruitment process for this post will be underpinned by rigorous safer recruitment assessment to ensure that children and young people are protected.

Welsh Language skills are not required for this role.

Applications may be submitted in Welsh, applications submitted in Welsh will not be treated less favourably than an application submitted in English.

We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans. In support of employees of Tata Steel who are at risk of redundancy, or have been made redundant in 2024, Neath Port Talbot Council is offering a guaranteed interview for jobs across the Council. Please note that applicants must meet all the essential criteria, as shown in the person specification, to qualify for a guaranteed interview. If you are or going to be affected by the job losses at Tata Steel then we would welcome an application from you. Just make it known on your application form that you are currently at risk of redundancy or you have been made redundant.

At Team NPT, we all work together to serve the people, communities and businesses of Neath Port Talbot.

We are committed to providing training opportunities and the professional development of all our employees.

We look forward to welcoming you to Team NPT.

Leadership and Management Jobs in NPT

Visitor Service Manager