Emergency out of hours service
Our daytime opening hours are Monday to Thursday 8:30am to 5pm, and Friday 8:30am to 4:30pm.
If there is an emergency outside these times and it's not a matter for the emergency services (999), then you can call us on the numbers below.
Out of hours contacts for Council services
If you have an urgent query and need to talk to our out-of-hours team please ring 01639 686868.
Emergencies we deal with
We deal with emergencies including:
- flooding
- highways issues such as Road Traffic Accidents
- traffic light failures and serious street lighting issues
- dangerous buildings, trees and structures
- lost or found dogs
What happens when you call us out of hours
An emergency out of hours officer will answer your call. They will advise you what we can and cannot do.
We may:
- arrange for the query to be dealt with if there is an immediate and significant risk
- provide you with advice and contact information for the organisation that can deal with your call, if it is something we do not deal with
- advise you that the incident is not an emergency and recommend that you call back during normal office hours
Homelessness (emergencies outside office hours only)
- Tel: 01639 685219
Social Services Emergency Duty Service
- Tel: 01639 895455
- 5:30pm - 1:30am (weekdays)
- 9:00am - 1:30am (Saturday / Sunday / Bank Holidays)
In the most serious emergencies only, a Social Worker is ‘on call’ every day of the year from 1.30am to 8.30am. Contact can be made via the police who will then contact the social worker.
Contact details for other services and organisations
Tai Tarian emergency repairs
- Tel: 0300 777 3000
Police, Fire service, Ambulance, Coast Guard
- Tel: 999
South Wales Trunk Road Agent
- Tel: 03001231213
Emergency Gas leak reporting service
- Tel: 0800 111999
Electricity emergency reporting service
- Tel: 0800 0520400
Dŵr Cymru Welsh Water
- Tel: 0800 0520400
Natural Resources Wales flood line
- Tel: 0345 988 1188
Natural Resources Wales incident hot line
- Tel: 0800807060