Emotional health and wellbeing

If you are worried about the safety of an Adult, services are available throughout the pandemic. The Single Point Of Contact (SPOC) Service is basically the front door to Early Help and Social Services.  

Anyone can contact the SPOC team to have a discussion and get help.

A member of the team will listen to you and let you know what information, advice or assistance can be provided and who can help from social services, health, education, police, early intervention and prevention services and the third sector. 

If you do not feel safe or are worried you can contact the SPOC team: 

(Open 8.30am to 5pm Monday to Thursday and 4.30pm on a Friday)

The service is currently operating a ‘call back system’ which asks people to leave a message and then a member of the team will get back to you.

Action for Elders:  is a registered charity that works to make older peoples’ lives better. We aim to end loneliness by offering support with physical, mental and social well being programmes. We work to ensure that older people have the opportunity to stay fit, healthy and fulfilled.

• Activate your life: free online self-help video for anyone 16+ struggling with their mental health
• Alzheimer’s Society Neath Port Talbot - Dementia support worker provide one to one support and information to anyone living with dementia. To arrange support please contact:

• Barnardo’s: Beyond the Blue can offer a range of supportive and therapeutic interventions that meet the needs of children, young people and their parents. The support provided will be tailored to each family by a support plan developed in partnership with the family. The services provides support to build resilience and strategies. We work with families and their children up to 25 years of age. 

• C.A.L.L. Mental Health Helpline – Community Advice and Listening Line

Text HELP to 81066

• Daylight – is free online guide to support people through worry and anxiety
• Me, Myself and I - provide emotional support, reassurance and opportunities for the person and or their family living with memory loss to socialise in a relaxed and friendly setting. At our base in Briton Ferry we can offer you a variety of different services to suit your needs. To arrange support please contact:

• Mind - We'll listen ,give support and advice and fight your corner. To arrange support please contact:

• NHS SilverCloud - This is a service provided by NHS Wales for individuals aged 16+ who are experiencing low – moderate levels of anxiety or stress related issues.
• One Step Counselling and mental health services: 

• HAFAL - Supporting people with mental health problems – with a special emphasis on those with a serious mental illness – and their carers and families. To arrange support please contact:

• Cruse Bereavement Care Wales’s -Grief is a natural process, but it can be devastating. We are here to support you after the death of someone close.

• Your Voice Advocacy - We aim to support people to access appropriate information, services and give them a voice in the decisions that affect their daily lives. To arrange support please contact:

• CISS - Is a local registered charity providing free emotional support and counselling to anyone affected by cancer across Neath Port Talbot, whether they are a patient, carer, family member or friend. Support can be arranged at one of our two centres, or via our unique outreach service for those unable to access one of our centres. We also provide ‘virtual’ support by way of telephone or on line, for those who prefer accessing our services by these methods. To arrange support please contact:

• Neath Port Talbot Carers Service - was launched in April 2009 to support the unsung heroes who care for loved ones unable to look after themselves. Not everyone who does this thinks of themselves as a carer, but caring responsibilities make huge demands on their lives. Our aim is to help unpaid carers recognise their caring role and to provide carers aged 18+ in Neath Port Talbot with advice, information and support. To arrange support please contact:

• NPTCVS - As Neath Port Talbot CVS exists to support, promote and develop the participation of voluntary organisations, community groups and individuals in the voluntary sector in Neath Port Talbot. Part of the Third Sector Support Wales structure, they offer support in volunteering, sustainable funding, good governance and engaging and influencing. Whether you are an individual looking for support yourself, a potential volunteer wanting to help or a group looking to set up to deliver services within the community, Neath Port Talbot CVS will be able to help. To arrange support please contact:

• Rehab4addiction - provide support for those with addictions to include various resources to support your mental health. We provide help and advice around the topic of mental health. Protecting your mental health should be a life goal, and seeking out help for mental health issues could be the most important decision you ever make.
• Rehab Recovery
• RNIB - We’re here for you during the coronavirus (COVID-19) outbreak providing online information to help answer the queries you may have during the coronavirus (COVID-19) outbreak. To arrange support please contact:

• Samaritans helpline

• S.A.N. Neath & District - We are a volunteer led parent/carer support group for children and young people with all kinds of additional needs for further information. To arrange support please contact:

• Thrive (Women's Aid) - “Thrive Women’s Aid are providers of specialist emotional and practical support for women, children and young people affected by domestic abuse in Neath Port Talbot. We support families to rebuild their lives and regain independence in safe communities and believe that everyone has the right to have a future without fear. We aim to encourage, enable and empower those who have experienced challenging circumstances and are passionate and dedicated in our approach to ensuring the cycle of abuse is broken for good. To arrange support please contact:

• SafeLives (UK charity dedicated to ending domestic abuse)

• Live Fear Free (refuge and support)

• WCADA - The main goal of this council is to help those with alcohol and drug problems. To arrange support please contact:

• Well-being through work - Off sick or struggling in work because of Health issues? The In Work Support Service is part funded by the European Social Fund through the Welsh Government and provides free and confidential support for employed and self-employed people with health issues that are affecting them in work. To arrange support please contact:

• Student Support Neath Port Talbot College - Following the ending of all face to face student contact on 20th March 2020 the following link can be used to access services. To arrange support please contact:

• Age Connect - Our aim is to provide local people aged fifty plus with the assistance, support and services that are needed to live a healthier, more active and independent life. To arrange support please contact:

• Age Cymru West Glamorgan - We provide independent, quality assured, regional services to adults living in Swansea, Neath Port Talbot and Bridgend, to help them live and age well. To arrange support please contact:

• Dewis Cymru - Dewis Cymru is an online directory which contains information on over 6,000 local and national organisations or services that can help people with their wellbeing.
• Meic Cymru - Meic is the helpline service for children and young people up to the age of 25 in Wales. Meic will listen even when no-one else will, Meic won’t judge you and will help by giving you information, useful advice and the support you need to make a change

• Childline - Childline is a service provided by NSPCC to help anyone under the age of 19 in the UK with any issue they’re going through. You can talk to them about anything, whether it’s big or small, their trained counsellors are there to help and support children and young people

• Young Minds - Young Minds are the UK's leading charity fighting for children and young people's mental health. You can find lots of information on their website

• Tidy Minds - ‘Tidy Minds’ is a new website that has recently been launched for young people living in Swansea or Neath Port Talbot. The website is full of information to help you understand the way you’re feeling, and find the right advice and support
• Kooth Virtual Counselling Service - A new online virtual counselling service for young people in Neath Port Talbot and Swansea is now available. Kooth is a free, welcoming and confidential way for young people aged 11-18 years to access  emotional wellbeing and early intervention mental health support. The service offers one-to-one, anonymous counselling sessions with fully trained and qualified, experienced counsellors and emotional wellbeing practitioners
• Samaritans - Finding your way – A guide for anyone who is struggling to cope
• Call 111 Option 2 - 24/7 mental health support is now available over the phone in Swansea Bay. People living in Swansea and Neath Port Talbot who need urgent support with mental health issues can now call a team of mental health professionals for free, day or night. Calling 111and choosing option 2 puts callers in direct contact with a team of 20 mental health professionals based at Neath Port Talbot Hospital
• 2wish offer support to professionals that have been affected by the sudden and unexpected death of a child or young person aged 25 and under. However, we see few referrals from professionals into our service. We know people are struggling. We want to give them an opportunity to reach out and know it’s okay not to be okay

How are you feeling?

Thriving

"I've got this"

• Normal functioning
• Normal mood fluctuations
• Taking things in your stride
• Normal sleep patterns
• Physically and socially active
• Usual self-confidence
• Comfortable with others

If you're thriving

• 5 ways to wellbeing- steps to improve your mental health and wellbeing
• Activate your life- a free online self-help course
• Wellbeing through work- in work support services for employees
• Age Connect- a range of practical and emotional wellbeing support
• Platfform (Your Wellbeing)- a range of wellbeing support and advice
• Neath Port Talbot CVS- Connecting people with social groups and volunteering opportunities
• Other online links to support for adults, children, young people and families -npt.gov.uk/wellbeing

Stressed

"Something isn't right"

• Irritable, impatient
• Nervousness, sadness
• Increased worrying
• Procrastination and forgetfulness
• Muscle tension
• Trouble sleeping
• Intrusive thoughts
• Low energy
• Difficulty relaxing

If you're stressed

• NPT Mind- Counselling, welfare rights support and wellbeing groups. 01639 643510
• Young Person's Mental Health Toolkit - Wellbeing resources for young people
• Young Minds- Children and young people's mental health charity
• C.A.L.L. Mental Health Helpline - Confidential listening and support service. 0800 132 737 or text HELP to 81066 
• Neath Port Talbot CVS Community Companions - Offering companionship at home or in the community. 01639 631246
• Team Around the Family- Support for young people and families at an early stage of when a problem occurs - 01639 686802

Struggling

"I can't keep this up"

• Persistent fear, anger, anxiety, panic, sadness, tearfulness, worthlessness.
• Preoccupation
• Difficulty making decisions or concentrating
• Disturbed sleep (falling asleep and staying awake)
• Withdrawn
• Self-medicating e.g. food, substances

If you're struggling

• Contact your local GP for advice
• Social Services Single Point of Contact. Contact spoc@npt.gov.uk or 686802
• SBUHB Mental Health Single Point of Access - Open access 9am-5pm. 01639 862744
• CALM - Call 0800 585858 (daily, 5pm to midnight), or access their free, anonymous web chat with trained staff through theCALM website 
• SilverCloud Health- Digital mental health resource
• Cruse Cymru Bereavement Support
• Young person's mental health toolkit

In crisis

"I can't survive this"

• Disabling distress and loss of function
• Nightmares and flashbacks
• Unable to sleep or stay awake
• Thoughts of self-harm or suicide
• Easily enraged or aggressive
• Feeling numb, lost or out of control
• Withdrawn
• Dependence on food, substances etc.

If you're in crisis

• In an emergency call 999
• If not life threatening, call NHS 111 or visit www.111.nhs.uk. People with hearing problems can use the NHS 111 British Sign Language service
• To talk to someone confidentially, call Samaritans free on 116 123 or visit samaritans.org
• For confidential 24/7 crises text support, text "SHOUT" to 85258 or visit giveusashout.org
• Sanctuary Project- Practical, therapeutic and holistic support - 01792 816 600
• 24/7 mental health support is now available over the phone in Swansea Bay. People living in Swansea and Neath Port Talbot who need urgent support with mental health issues can now call a team of mental health professionals for free, day or night. Calling 111 and choosing option 2 puts callers in direct contact with a team of 20 mental health professionals based at Neath Port Talbot Hospital. The service is available for anyone in Swansea and Neath Port Talbot with a mental health concern, including relatives who need advice. Call 111 Option 2 is running 24 hours a day, seven days a week, offering a triage service and support or signposting as appropriate. Callers will be supported by fully trained clinicians working as part of a multi-disciplinary team including mental health nurses, psychological wellbeing practitioners and occupational therapists.